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Withdrawal Process Download

Step

Client Withdrawal Instruction

Choose One of the Following Withdrawal Methods

Written Withdrawal Application

Capital Futures Headquarters
Capital Futures Taichung Branch
Capital Securities Branches Nationwide

Withdrawal Instruction by Phone

Capital Futures Headquarters and Futures Trading Assistant
Withdrawal Hotline: 02-27010120, 02-27010447
Capital Futures Taichung Branch Withdrawal Hotline: 04-23194207

Online Withdrawal

Online withdrawal requires a certificate to apply.
For domestic and international futures online withdrawals, please log in to Capital Online , select the menu "Account" - "Futures Deposits and Withdrawals," enter the amount you wish to withdraw, and verify the designated bank account. Once confirmed, press the submit button to send the application.

Withdrawal Application Processing Time

1. Application Methods
- Phone Application: Domestic business days 08:00–17:00
- Online Application: Available 24 hours a day
2. Withdrawal Application Categories
- (1) [TWD Withdrawal] or [Foreign Currency Withdrawal] (No Currency Exchange)
  - Actual Company Processing Time:
    - 1st Batch: Domestic business days 08:00–10:00
    - 2nd Batch: Domestic business days 10:01–13:00
    - 3rd Batch: Domestic business days 13:01–14:00
  - Crediting Time:
    - TWD Withdrawal: Generally credited on the same day (actual time depends on bank operations).
    - Foreign Currency & Exchange Withdrawal: Due to fund scheduling and bank operation times, completion may take up to T+2 days or later.
  - Notes:
    - Foreign currency withdrawals are subject to individual bank fees; remittance fees may be incurred at the bank and must be borne by the trader.
    - Applications submitted outside processing hours will be accepted as "pre-orders" and processed in batches according to company processing times on the next domestic business day.
- (2) [Currency Exchange Withdrawal]
  - Actual Company Processing Time:
    - 1st Batch: Domestic business days 08:00–10:00
    - 2nd Batch: Domestic business days 10:01–13:00
  - Crediting Time: Due to fund scheduling and bank operation times, completion may take up to T+2 days or later.
  - Notes: Applications submitted outside processing hours will be accepted as "pre-orders" and processed in batches according to company processing times on the next domestic business day.

Step

Handle bank remittance operations

Step

Transfer funds into the client’s designated bank account

※Reminder! Withdrawal of foreign currency margins may be delayed due to foreign holidays, bank processing times, upstream processing times, or other reasons. Traders are advised to apply for fund withdrawals in advance.

Important Notes on Withdrawals and Currency Exchange for KRX (Korea Exchange):

The margin currency for KRX (Korea Exchange) is Korean Won (KRW), which is not a currency handled by domestic banks in Taiwan. According to the regulations of the relevant authorities in Taiwan and the foreign exchange authorization agreement with Capital Futures Corp. (hereinafter referred to as Capital Futures), traders are required to trade foreign futures products in New Taiwan Dollars (NTD) first. In the event that the margin balance in KRW in the futures trading margin or premium accounts is insufficient or shows a negative equity balance, Capital Futures may review the KRW shortfall in these accounts after each business day's settlement and apply to the upstream futures broker for the necessary amount of USD to exchange for KRW margin. The exchange will be carried out on the same day. If it is not a business day in Korea, Capital Futures may postpone the exchange. If the USD balance in the trader's account is insufficient, Capital Futures will exchange other currencies for USD to cover the shortfall. To avoid frequent currency exchanges and potential exchange rate differences, traders may proactively apply to Capital Futures for an exchange to ensure sufficient KRW margin.
Traders with a negative KRW equity balance have their account balances reviewed daily; therefore, they are excluded from the routine currency exchange operations.
If a trader's account has a KRW balance and they wish to withdraw KRW or if the account has a negative KRW balance, they must apply on a business day to exchange KRW for USD or to cover the KRW shortfall with USD before applying to withdraw the USD or to exchange the amount into NTD or another foreign currency. The estimated withdrawal time is T+3 days (for reference only, actual processing time may vary).
Withdrawals and foreign exchange (FX) requests for Korean won can only be made by calling the Capital Futures KRW withdrawal hotline between 8:00 a.m. and 1:00 p.m. on business days. All FX conversions are processed in a batch at 1:00 p.m. If the request is made on a non-business day in Korea, it will be deferred to the next Korean business day.
The amount required for the currency exchange will be settled at the actual exchange rate for that currency and deposited into the trader's foreign currency futures margin or premium account. Any profits, losses, or liabilities resulting from the exchange or other factors shall be borne by the trader.
Capital Futures reserves the right to amend the relevant rules due to legal or trading rule changes. Traders agree to comply with the latest rules implemented by Capital Futures.