Financial Friendly Service Zone
Principles of Treating Customers Fairly- 9. Friendly Service Principle
Services shall be provided in a fair, reasonable, accessible, and friendly manner, with consideration for the needs of all client groups, including the elderly, disadvantaged, and persons with disabilities.
Relevant Regulations
- Guidelines for Financial Friendly Services for Chinese National Futures Association (CNFA) Members
- Practical Q&A on the Guidelines for Financial Friendly Services for CNFA Members
- Self-Regulatory Rules for Futures Commission Merchants on Account Opening Due Diligence and Provision of Financial Services to Elderly Clients by the CNFA
Other Resources
