Stakeholders Section
Implementing the Three Pillars of ESG Environmental Protection (Environment), Social Participation (Society), and Corporate Governance (Governance) are crucial commitments and missions for modern enterprises striving for sustainable operations. Capital Financial Holdings adheres to integrity, honesty, and professionalism in its business operations, offering financial services with high added value that exceed customer expectations, becoming a long-term partner in their growth. In terms of social responsibility, the name "Capital" symbolizes prioritizing the "interests of the public," conveying love and care. We are committed to maximizing the interests of stakeholders while maintaining smooth and diverse communication channels to identify issues and propose solutions, allowing us to take on greater responsibilities and challenges, and laying the foundation for the overall progress of society and the nation. To meet stakeholders' expectations and suggestions, stakeholders can express their concerns through the following questionnaire. This communication channel will help us gain a deeper understanding of the needs and expectations of our stakeholders towards the company and will serve as a reference for future business development, sustainability report disclosures, and the formulation of sustainable development policies and related plans.
The company communicates with stakeholders at least once a year and reports the communication status to the board of directors.
- The communication status with stakeholders for the year 112 was reported to the board of directors on January 23, 113.
- The communication status with stakeholders for the year 113 will be reported to the board of directors on January 14, 114.
Online Questionnaire
In order to compile the sustainability report in a manner that accurately reflects the level of concern from various stakeholders regarding the company's sustainability issues, we engage in communication and gather feedback from stakeholders through a questionnaire. This allows us to understand the issues that stakeholders are concerned about, which serves as a reference for the disclosure of information in the sustainability report and assists the company in planning future growth and progress based on the level of concern for each issue.
- The purpose of collecting this questionnaire is solely for the survey, statistics, and analysis of the issues that stakeholders are concerned about in relation to the company's sustainability efforts. The information will not be used for any other purposes. We kindly request you to share your valuable feedback.
- Regarding the handling of personal data, the company will comply with local legal requirements. If you have any comments or concerns, please do not hesitate to contact us.
| level of concern | definition |
|---|---|
| 5: Very Concerned |
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| 4: Concerned |
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| 3: Moderate |
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| 2: Unconcerned |
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| 1: Completely unconcerned |
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| Issue Description | Level of Concern (Single Choice) | ||||
|---|---|---|---|---|---|
| 5 | 4 | 3 | 2 | 1 | |
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Energy Strategies and management practices for the use of energy and water resources, consumption status, and management measures for conservation and efficiency improvement. |
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Emissions Direct and indirect greenhouse gas emissions, intensity, and reductions; ozone-depleting substances, nitrogen oxides, sulfur oxides, and other significant gas emissions. |
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Waste Wastewater treatment methods, waste handling practices, and reduction policies. |
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Climate change risks and opportunities Responses to the impacts and opportunities brought by climate change, including carbon pricing developments, assessment mechanisms, response measures, future plans, and effectiveness. |
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Green procurement Whether the company’s internal procurement of products includes international or national environmental certifications in the evaluation criteria and prioritization. |
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Environmental advocacy Promotion of environmental issues and awareness through the company’s daily activities (such as material usage, transportation tools, stairs), business operations (such as paperless practices), and regular or ad-hoc environmental advocacy. |
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| Issue Description | Level of Concern (Single Choice) | ||||
|---|---|---|---|---|---|
| 5 | 4 | 3 | 2 | 1 | |
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Talent Development" Providing assistance with industry-academic cooperation, talent training, assessment, and career development planning. |
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Occupational Safety and Employee Health Workplace safety, employee health promotion, occupational accident prevention measures and management, and infectious disease prevention. |
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Compensation and Employee Care Ensuring employee compensation levels, equal opportunity mechanisms, benefits and rewards, care, and related support. |
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Social Care Level of involvement in social engagement, including cultural education and promotion, community development, and care for disadvantaged groups. |
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Service Quality and Customer Satisfaction Addressing service quality and efficiency, consumer protection, customer satisfaction management, and establishing effective customer service channels. |
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Inclusive Finance Creating and designing a friendly financial environment, services, or products for people with disabilities, disadvantaged groups, or those with limited access to financial services. (e.g., accessible websites, financially friendly services, online/mobile ordering systems). |
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Digital Finance Innovations in providing financial services or products using emerging technologies. |
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Product Information Providing comprehensive disclosure of financial product information and financial knowledge through websites or other public channels, ensuring that customers are fully aware of the risks. |
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Charitable Activities and Donations The company actively plans, supports, and participates in charitable activities, such as blood donation, supporting education in remote areas, and financial donations. |
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| Issue Description | Level of Concern (Single Choice) | ||||
|---|---|---|---|---|---|
| 5 | 4 | 3 | 2 | 1 | |
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Corporate Governance and Integrity Management Shareholder rights; investor relations; board of directors' functions, independence, and professionalism; organizational integrity matters; establishment of ethical conduct codes; anti-fraud and anti-corruption mechanisms. |
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Risk Management Various internal and external risks that may be encountered in operations, and related management control mechanisms, such as risk monitoring, early warning, emergency response measures, stop-loss mechanisms, and crisis management, as well as identifying potential improvement opportunities. |
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Operational Performance (Shareholder Equity) Operating performance, investment gains and losses, financial information, operating costs, and indirect economic impacts that may occur during operations. |
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Regulatory Compliance Compliance with various regulations, legal advocacy, penalties, and the status of related internal management systems. |
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Privacy Methods and status of protecting customer privacy and personal data, including compliance with relevant regulations. |
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Information Security Methods and status of maintaining the security of company transactions, operations, and support systems, including compliance with relevant regulations. |
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Suppliers Selection and evaluation of suppliers based on sustainability aspects, such as integrity, human rights, and environmental protection. Tendering, negotiation, and procurement procedures that adhere to principles of integrity. Supplier management policies and mechanisms that comply with sustainable procurement principles. |
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Promoting the Financial Market Responding to the expectations of regulators and the public by promoting a financial market that is open, fair, orderly, and protective of rights. |
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If you have suggestions or feedback regarding the company’s sustainability development, please call our customer service center at (02) 412-8878, or leave your suggestions and contact information in the space below, and we will have a representative get in touch with you.
Questionnairey completed, thank you for your response.
