Stakeholder Identification and Materiality Issues

Capital Futures has formulated key management policies and implementation plans to address the needs and expectations of stakeholders. Based on the stakeholders involved in its operational activities, they are categorized into eight groups. The following is a summary of the key issues of concern from the annual stakeholder survey:

Stakeholder: Employees

Communication Channels	Frequency	Focus Issues
Labor-Management Meetings	Regularly	Compensation and Employee Welfare Information Security Occupational Safety and Health Privacy Digital Finance
Internal Feedback Platform	Irregularly
Internal Training and Development	Regularly/Irregularly

Stakeholder: Customers

Communication Channels	Frequency	Focus Issues
Customer Service Hotline	Irregularly	Product Information Privacy Information Security Service Quality and Customer Satisfaction Digital Finance Risk Management
Seminars	Irregularly
Customer Satisfaction Survey	Irregularly
Customer Complaints	Irregularly
Other Channels	Regularly/Irregularly

Stakeholder:Shareholders/Investors

Communication Channels	Frequency	Focus Issues
Publish Operational Performance	Monthly	Service Quality and Customer Satisfaction Risk Management Operational Performance (Shareholders' Equity) Legal Compliance Information Security
Investor Presentation	Annually
Market Observation Post System (MOPS)	Regularly/Irregularly
Shareholders' Meeting	Annually

Stakeholder:Community and Organizations

Communication Channels	Frequency	Focus Issues
Sponsorship and Donations	Irregularly	Compensation and Employee Welfare Operational Performance (Shareholders' Equity) Occupational Safety and Health Public Welfare Activities and Charitable Donations Corporate Governance and Integrity Management
Response to Environmental Protection Activities	Irregularly

Stakeholder:Government Agencies

Communication Channels	Frequency	Focus Issues
Policy Seminars	Irregularly	Privacy Information Security Digital Finance Product Information Corporate Governance and Integrity Management
Official Documents, Meetings, Emails	Irregularly

Stakeholder:Suppliers

Communication Channels	Frequency	Focus Issues
Public Information on the Website	Irregularly	Green Procurement Talent Development Compensation and Employee Welfare Service Quality and Customer Satisfaction Digital Finance
Negotiation Meeting	Irregularly
Supplier Annual Training	Annually

Stakeholder:Non-Governmental Organizations (NGOs) / Non-Profit Organizations (NPOs)

Communication Channels	Frequency	Focus Issues
Public Information on the Website	Irregularly	Waste Climate Change Risks and Opportunities Occupational Safety and Health Compensation and Employee Welfare

Stakeholder:Others

Communication Channels	Frequency	Focus Issues
Public Information on the Website	Irregularly	Digital Finance Talent Development Occupational Safety and Health Compensation and Employee Welfare Social Responsibility

Key Management Policies and Implementation Plans for Major Stakeholder Issues

Identification and Disclosure of Material Issues

Capital Futures adheres to the eight principles of the GRI Standards: Accuracy, Balance, Clarity, Comparability, Completeness, Contextual Sustainability, Timeliness, and Verifiability. We also refer to international benchmark companies and domestic industry peers for material issues. Each year, we review and identify key topics related to our operations and make adjustments accordingly. We have identified three major topics and 23 sustainability issues. Based on stakeholder feedback through surveys, we assess the "level of stakeholder concern" and the "impact on company operations" to determine the material topics for the current year. The prioritization of these topics is reflected in this report. The matrix of significant issues for our company is shown below.