| Employees |
- Employee suggestion box
- Education and training
- Grievance and whistleblowing mechanisms
- Employee engagement/satisfaction surveys
- Employee Welfare Committee
- Internal announcements and emails
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- Establish human rights policies and workplace sexual harassment prevention guidelines to safeguard employees’ rights and interests.
- Establish mechanisms to prevent unlawful infringement in the workplace, including workplace violence and other forms of inappropriate conduct.
- Regularly provide education and training on human rights, gender equality, diversity, and related topics to enhance employee awareness.
- Establish grievance, whistleblowing, investigation, and handling mechanisms, provide confidential reporting channels, and conduct investigations and follow-up actions in accordance with relevant procedures.
- Provide communication channels such as employee suggestion boxes and regularly conduct employee engagement and satisfaction surveys to gather employee feedback and needs, serving as a reference for improving the work environment, employee benefits, and related policies and practices.
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| Customers and Investors |
- Spokesperson and Deputy Spokesperson
- Corporate website
- Market Observation Post System (MOPS)
- Shareholders’ meetings
- Investor conferences
- Capital Customer Service Center
- Capital Securities Shareholder Services Department
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- Regularly disclose relevant corporate information on the Company’s website and the Market Observation Post System (MOPS). >GO
- Maintain investor relations webpages in both Chinese and English, providing access to and downloads of relevant corporate information. >GO
- Convene shareholders’ meetings on a regular basis to provide shareholders with opportunities to participate and express their views.
- Regularly hold investor conferences to communicate the Company’s operations, financial performance, and other relevant information to investors.
- Provide timely interaction and assistance through the customer service center. >GO
- Hold investor forums, seminars, and information sessions from time to time to facilitate engagement with investors.
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| Regulatory authority |
- Spokesperson and Deputy Spokesperson
- Regulatory reporting and filing systems
- Official correspondence
- Chinese National Futures Association and other relevant industry associations
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- Complete required regulatory filings and information disclosures in accordance with applicable requirements.
- Respond to regulatory inquiries, requests for information, and other requirements by providing the necessary information and follow-up responses.
- Communicate practical business needs and recommendations through industry associations and other relevant organizations.
- Maintain designated points of contact and constructive communication with regulatory authorities.
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| Industry peers |
- Spokesperson and Deputy Spokesperson
- Chinese National Futures Association and other relevant industry associations
- Industry-related events
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- Actively participate in meetings and activities organized by industry associations and other relevant organizations to exchange views on industry development, regulatory frameworks, and business practices.
- Participate in industry exchange meetings, roundtable discussions, seminars, forums, and other activities to share practical experience, keep abreast of industry trends, and promote industry exchange and collaboration.
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| Social and community services |
- Charitable and volunteer activities
- Financial education and anti-fraud awareness activities
- Environmental conservation and sustainability activities
- Corporate website and sustainability section
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- Encourage employees to participate in community service through charitable donations, volunteer services, and related activities, while maintaining the Company’s
- Promote financial literacy and anti-fraud awareness through educational and outreach activities to enhance the public’s financial knowledge and risk awareness.
- Promote environmental sustainability and enhance environmental awareness.
- Provide information on relevant activities through the Company’s website to enhance stakeholders’ understanding of the Company’s sustainability initiatives.
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