Communication Channels and Response Methods

Stakeholder	Communication Channels and Response Methods
Employees	General Manager 毛振華 (02)2700-2888 Establishment of a「Compensation Committee」 Recruit and hire employees based on professional competencies. Establish an employee welfare committee to organize employee trips and other activities.
Customers and Investors	Capital Securities Customer Service Center: 412-8878 (For mobile phones, please add 02) Capital Securities Shareholder Services Department: 02-2702-3999 (Monday to Friday, 08:30 AM to 04:30 PM) Spokesperson : General Manager 毛振華 (02)2700-2888 Alternate Spokesperson: Deputy General Manager 林麗娟 (02)2700-2888 Organize the company's structure and departmental functions in accordance with relevant laws and regulations. Establish an independent internal audit department. Establish risk management policies and mechanisms. Establish an audit committee and a compensation committee, and hold relevant meetings regularly. Regularly disclose relevant company information on the public information observatory and the company's website. Hold investor forums or briefings on an ad hoc basis. Provide Chinese and English investor relations webpages for querying/downloading relevant company information. >Go to Set up a contact window for real-time interaction through the customer service center. >Go to Hold regular corporate briefings and announce them on the public information observatory. >Go to
Regulatory authority	Spokesperson : General Manager 毛振華 (02)2700-2888 Alternate Spokesperson: Deputy General Manager 林麗娟 (02)2700-2888 In accordance with the requirements of financial regulatory authorities, regularly monitor and audit the company's relevant systems and operations. Establish a comprehensive legal compliance system and conduct regular audits. Regularly disclose relevant company information on the public information observatory and the company's website. Establish a contact window to maintain good interaction with regulatory authorities.
Industry peers	Spokesperson : General Manager 毛振華 (02)2700-2888 Alternate Spokesperson: Deputy General Manager 林麗娟 (02)2700-2888 Actively participate in industry association activities related to the business sector, creating a fair and harmonious competitive environment.
Social and community services	Spokesperson : General Manager 毛振華 (02)2700-2888 Alternate Spokesperson: Deputy General Manager 林麗娟 (02)2700-2888 Participate in charitable donations and engage in or organize related public welfare activities on an ad hoc basis. Promote energy-saving and carbon-reduction policies to reduce water, electricity, and fuel consumption.

Contact window

Capital Securities Customer Service Center	Phone: 412-8878 (For mobile phones, please add 02)
Capital Securities Shareholder Services Department	Telephone inquiry: 02-2702-3999 Service hours: Monday to Friday, 08:30 AM to 04:30 PM
Contact person	Phone: 02-2700-2888
Spokesperson General Manager 毛振華	E-mail：edward.mao@futures.capital.com.tw
Alternate Spokesperson Deputy General Manager 林麗娟	E-mail：lily.ll@futures.capital.com.tw